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Privacy Policy

Comics and Toys – Back Issue Comics, Action Figures and Fugglers › Privacy Policy

Privacy Policy

Comics and Toys UK

Last updated: January 2025

1. Who We Are

Comics and Toys UK is a UK-based retailer specialising in comics, toys and memorabilia.

For the purposes of UK data protection law, Comics and Toys UK is the data controller responsible for your personal data.

Contact details:
Email: privacy@comicsandtoys.co.uk
Post: Comics and Toys UK, 73 Cherry Road, Chester, CH3 5DU

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. Our Commitment to Privacy

We are committed to protecting and respecting your privacy and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, create an account, place an order, or contact us.

This policy should be read alongside any additional privacy notices shown at the point where we collect your data.

3. Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account login details
  • Order and transaction details

Payment information

We do not store credit or debit card details. All card payments are processed securely by our payment providers (such as PayPal).

Technical and usage information

Even if you do not create an account, we may collect:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Country and location data
  • Pages viewed, products searched, and time spent on the site

4. How We Collect Your Data

We collect personal data when you:

  • Place an order
  • Create an account
  • Contact us by email, phone or post
  • Subscribe to marketing communications
  • Use or browse our website

We also collect data automatically through cookies and similar technologies. See the Cookies section below for more information.

5. Lawful Bases for Processing Your Data

Under UK GDPR, we must have a lawful reason to process your data. We rely on the following bases:

  • Contractual necessity – to process and deliver your orders
  • Legal obligation – for accounting, tax, fraud prevention and compliance purposes
  • Consent – where you have opted in to receive marketing communications
  • Legitimate interests – to operate, improve and secure our website, prevent fraud, and provide customer support

Where we rely on consent, you can withdraw it at any time.

6. How We Use Your Data

We use your personal data to:

  • Process, pack and deliver orders
  • Take and process payments
  • Provide customer service and respond to enquiries
  • Send order confirmations and service communications
  • Prevent fraud and secure our website
  • Improve website performance and user experience
  • Send marketing communications where you have consented

7. Marketing Communications

We will only send you marketing communications if:

  • You have explicitly opted in, or
  • We are otherwise permitted to do so under applicable law

You can opt out of marketing at any time by:

8. Cookies

We use cookies and similar technologies to:

  • Enable essential site functions (such as shopping baskets and login sessions)
  • Analyse website usage and performance
  • Improve functionality and user experience

Some cookies are essential and cannot be disabled. Non-essential cookies will only be used where you have provided consent via our cookie banner.

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect site functionality.

For more information, please see our Cookie Policy.

9. How We Share Your Data

We do not sell your personal data.

We may share your data with trusted third parties where necessary to provide our services, including:

  • Payment providers (e.g. PayPal)
  • Delivery and courier services
  • Website hosting and IT service providers
  • Marketing service providers (where consent has been given)

We only share data where:

  • It is necessary to fulfil a contract
  • We have your consent
  • We are legally required to do so
  • It is necessary to protect vital interests or legal rights

All third parties are required to handle your data securely and in accordance with data protection law.

10. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

For example:

  • Order and transaction data is retained for accounting and legal obligations
  • Account information is retained while your account remains active
  • Marketing data is retained until you withdraw consent
  • Inactive accounts may be deleted after a reasonable period

When data is no longer required, it is securely deleted or anonymised.

11. Your Data Protection Rights

You have the following rights under UK GDPR:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise any of these rights, please contact us at privacy@comicsandtoys.co.uk.

12. Subject Access Requests

You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request.

Requests are normally processed free of charge and responded to within one month.

13. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure, encrypted connections (HTTPS)
  • Regular server updates and security patches
  • Access controls and monitoring
  • Staff awareness of data protection responsibilities

While we take security seriously, no online system is completely secure. You use our website at your own risk.

14. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to data collected by Comics and Toys UK.

We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.

15. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can address your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

 

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